Free shipping worldwide on all orders over US$44*

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  •  Free shipping on all orders above US$44 *
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faq

1. Orders

1.1 How will I know if my order has been shipped?

You'll first receive an email, to confirm that your order has been received. However, the payment won't have been captured yet.

Later, you'll receive a second and final email to confirm that your payment has been captured. Your order will be sent within 24 hours (weekends and Danish bank holidays excluded). You can also check the status of your order by accessing “My account”. Once the status changes to "complete", your order has left us and it's on its way to you.

 

1.2 Can I cancel / edit my order after Ive placed it?

We're really quick at packing your order up, which means that it's very difficult to make any changes once you have placed it. We cannot change payment method nor transaction amount, but we may be able to help you change the shipping address or cancel it before dispatch.

You'll have to get in touch with us as soon as possible, indicating the issue on the subject line of your email. Whichever the case may be, we'll be glad to help you as much as we can.

 

You may be able to return some unwanted items for a refund once you have received your order. For more information on our return policy, go to FAQ number 4.

2. Shipping & delivery

2.1 How long does delivery take?

International delivery *

The delivery usually takes 5 - 30 working days from dispatch. Working days are defined as Monday to Friday and exclude bank holidays. Once your items are ready, we will send you an email with the message “Your order has now been shipped”, and we'll send them within 24h (excluding weekends and bank holidays).

Please count 30 working days after this date to get an estimate of when you'll receive your order.

 

US delivery

The delivery usually takes 5 - 21 working days from dispatch. Working days are defined as Monday to Friday and exclude bank holidays. Once your items are ready, we will send you an email with the message “Your order has now been shipped”, and we'll send them within 24h (excluding weekends and bank holidays).

Please count 21 working days after this date to get an estimate of when you'll receive your order.

 

EU delivery **

The delivery usually takes 5 - 14 working days from dispatch. Working days are defined as Monday to Friday and exclude bank holidays. Once your items are ready, we will send you an email with the message “Your order has now been shipped”, and we'll send them within 24h (excluding weekends and bank holidays).

Please count 5 - 14 working days after this date to get an estimate of when you will receive your order. 

 

DK delivery

The delivery usually takes 1 - 5 working days from dispatch. Working days are defined as Monday to Friday and exclude bank holidays. Once your items are ready, we will send you an email with the message “Your order has now been shipped”, and we'll send them within 24h (excluding weekends and bank holidays).

Please count 1 - 5 working days after this date to get an estimate of when you will receive your order.

 

* To some countries and regions, like Brazil, India, Mexico, the Middle East, Israel, Romania, Vietnam, South America or Russia, delivery can extend up to 60 working days from dispatch. We don't send our products to neither Turkey nor Indonesia

** Delivery to Bulgaria, Poland, Croatia, Slovenia, Hungary, Czech Republic, Slovakia, Estonia, Latvia, and Lithuania, can sometimes take up to 30 working days from dispatch. The delivery to Romania can however extend up to 60 working days

 

2.2 What should I do if my order hasnt been delivered yet?

If the estimated delivery date has passed, we kindly ask you to wait a few extra days in case there are any local postal delays, as your parcel is due to be delivered by your local postal service.

 

If you still haven't received your parcel after waiting a few extra days, then please get in touch with Customer Service, letting us know your order number, and we'll be happy to help.

 

2.3 Do you offer a quicker delivery service?

We have a standard delivery timescale and we don't offer an alternative. Please be aware that our warehouse is based in Denmark, which is why our timescale may seem slightly longer than some of our US and UK competitors. We use the Danish shipping company PostNord, which means that your package will be delivered by your local postal service.

 

2.4 Do you ship to my country?

We offer worldwide delivery (minus Turkey and Indonesia, due to these countries' customs restrictions), so yes, we sure do!

 

2.5 How much do shipping & handling to my country cost?

We have free shipping on all orders over 349DKK / 45€ / US$44 / £35. If your order is under that amount, shipping and handling costs 29DKK / 4,50€ / US$6 / £4.

Delivery charges will be detailed before you confirm your order and are also shown on your order confirmation email.

Keep in mind that bank transfer fees and credit card fees aren't included on the total, as they depend on your bank / card issuer.

3. Payment

3.1 How can I pay for my order?

You can use Dankort, eDankort, Mastercard, Mastercard Debet DK, Visa, Visa Electron, Maestro, JCB and Paii, as well as bank transfer and PayPal. We take our security very seriously, therefore your details are safe with us.

We take fraud seriously too, so all credit and debit card holders are subject to validation and authorisation by both us and the card issuer.

 

3.2 Why is my card being rejected / Why is my payment declined?

If your card is not supported by 3D Secure / Verified by Visa, you can’t use your card to check out.

Your bank can always tell you if your card is supported by 3D Secure / Verified by Visa, or you can check this website for further information.

If your bank cannot activate this service, we then recommend that you open a PayPal account and use that as payment method. You can then link your card or your bank account to it.

 

3.3 Are my card details and personal information safe?

We guarantee that your details are safe with us. All information is sent encrypted to ensure total security of any sensitive information.

 

3.4 Why have I paid more than my invoice states?

When you pay with credit card or bank transfer, some extra fees may apply. These fees depend on the bank / card issuer, and they're often around US$2 for cards.

For bank transfer fees, please consult with your bank.

 

3.5 Do I have to pay customs?

Our packages don't include customs clearance, so you might have to pay customs upon reception. Nevertheless, orders under a certain amount could be customs free. 

Please contact your country's customs authorities to know what these fees could be (if any), and if cosmetic products are allowed to be imported to your country.

 

3.6 How do I pay my bank transfer order?

First, place your order using the "Bank Transfer Payment" option. Please keep in mind that we only accept payment in euros. If your invoice isn't in euros, contact us and we'll tell you how many euros you've to transfer. 

Once you place your order, you'll receive an email with the following information: 

 

Trendto A/S
Skt. Knuds Torv 3B, stuen
8000 Aarhus C
Denmark

 

CVR: 30517385

 

Bank name: Sydbank A/S
Country: Germany
IBAN number: DE75215106001000520020
BIC-code / SWIFT-address: SYBKDE22

 

Remember to add your order number in the transaction, and wire the full amount.

Please note that your order will be dispatched once the payment is received. This can take from some hours to several working days. Thanks for your patience!

 

3.7 Who should pay for the bank transfer fees?

When you pay through a bank transfer, please remember to indicate that you pay for the sender fees, and we pay for the receiver's. 

 

3.8 How long do I have to pay a bank transfer?

Bank transfers will be cancelled after one month, so please transfer the money as soon as you place your order.

4. Returns & exchanges

4.1 What happens if my package is returned or gets rejected by customs? 

If your package is returned to our office because it's not claimed, the address is insufficient, or any other reason pointed out by the post company, we'll contact you to arrange a solution.

 

4.2 I want to exchange one or more products from my order

If you want to return the whole purchase (or part of it) once the package has been opened, with the products being intact and unused, you are to contact us within 14 days after the reception of the package and before returning the products. Be aware that if you purchased a pack, you'll have to return all the products included on it, as we don't accept partial returns for packs. 

Please note that you'll have to pay for the shipping and, in the case of a refund, the balance will be sent to your original payment method. 

Once we get the products back at our office, we'll contact you straight away.

If everything is correct, it'll take us from 1-3 working days to issue a refund, counting from the reception of the products.

We don't make refunds through Western Union nor any third-party method.

 

4.3 I received the wrong product

If you receive a wrong product, it's very important that you don't throw anything away. Please keep all the delivered products (intact and unused), the box, the packaging, and the invoice together.

Next, contact us within the 14 days after the reception of the package at info@slikhaarshop.com, and tell us your order number and the issue on the subject line. Also, please attach the following photos to your email: 

 

 · A photo of the delivered products on top of the invoice

 · A photo of the delivered products inside the box used for the delivery, with the invoice in front of it

 

We'll soon get back to you with a solution. 

 

4.4 I didn't receive all my products

Please don't throw anything away and keep the products (intact and unused), the box, the packaging, and the invoice together.

Next, write to us within the 14 days after the reception of the package at info@slikhaarshop.com, writing the order number and the issue on the subject line. Also, please attach the following photos to your email:

 

 · A photo of the delivered products on top of the invoice

 · A photo of the delivered products inside the box used for the delivery, with the invoice in front of it

 

We'll get back to you as soon as possible.

 

4.5 I've received a defective product

You should contact us within the 14 days after the reception of the package at info@slikhaarshop.com, writing the order number and the issue on the subject line. Also, please attach the following photos to your email:

 

 · A photo of the defective product

 · A photo / photos of the problem

 · If you want, you can also attach a short video

 

We'll get back to you as soon as possible.

5. My account

5.1 How can I make changes to the details on my account?

You can change your details at any time using “My account”. Once you’re logged in you can change (among other things):

 

· Name

· Password

· Email address

· Delivery address

· Billing address

6. Refund policy

6.1 When can I get a refund? 

A product bought from SlikhaarShop.com can only be refunded if it’s unopened and intact, and if the conditions explained in point 4.2 are fulfilled.

 

6.2 How much can I be refunded? 

It depends on how many products you want to return. If all products are returned intact and unused, we can refund the full amount of your order, after agreement with our customer support team (see point 4.2). Note, that you’ll have to pay for the returning shipping expenses.

 

6.3 How long does it take to get a refund? 

It’ll take us from 1-3 working days to make a refund, counting from the reception of the products (intact and unused).

 

6.4 Where will I get the refund? 

In the case of a refund, the money will be sent to the same payment method used for placing the order.

 

6.5 Who should I contact to get a refund? 

Contact us at info@slikhaarshop.com, and write your order number and the problem on the subject line. You must contact us within 14 days from the reception of the package. 

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